Customer Care & Policy
For any inquiries, please contact us via the form on our website. Our team will respond within 3 business days.
Shipping Information
WINKYKINKY offers complimentary standard shipping on orders over $99 to most countries and regions. Free shipping is automatically applied at checkout. Certain remote areas may incur additional fees.
US/EU
Standard Shipping (7-15 business days) - $9.99
US Remote Areas
Standard Shipping (7-15 business days) - $19.99
Europe Remote Areas
Standard Shipping (7-15 business days) - $14.99
Australia/Middle East
Standard Shipping (7-15 business days) - $12.99
Southeast Asia
Standard Shipping (7-15 business days) - $6.99
Other Countries/Regions
Standard Shipping (7-15 business days) - $14.99
Free Shipping Policy
Orders over $99 qualify for free shipping
Excludes remote areas, where an additional $9.99 fee applies
Processing & Delivery
Orders are typically processed within 2 business days
Delivery times are estimates and may vary during peak periods
We are unable to ship to P.O. Boxes
Returns & Exchanges
Return Policy
Returns accepted within 14 days of delivery
Items must be:
-Unused
-In original condition and packaging
Non-Returnable Items
Underwear/ Socks/ Sale items/ Gift cards
Return Shipping Fees
EU/USA - 9.99
Other Regions - $19.99
Return Process
-Submit return request via website
-Receive prepaid return label upon approval
-Pack item securely
-Drop off at designated point
Processing time
3–7 business days after receipt
Refunds:
Issued to original payment method
Shipping fees are non-refundable
Exchange Policy
Free exchange within 14 days (excluding underwear)
Exchanges are processed by:
-returning item
-placing a new order
